Destination Lapland Muonio Oy general terms and conditions - ONLINE BOOKINGS
Destination Lapland Muonio Oy (here after Nivunki Village) follows the following terms regarding orders, reservations and cancellations of services. These terms shall be binding to both parties when the Customer has paid the payment mentioned in these contractual terms.
- Booking and confirmation
In the online-booking system the Customer pays the accommodation in advance. The booking is confirmed when Nivunki Village has received the payment either by creditcard or online banking system.
To book accommodation customer needs to be 18 years old.
Nivunki Village accepts following credit cards: Visa, Visa Electron, MasterCard, Maestro, American Express, Switch, Solo, Discover, Delta, Diners, JCB.
- Right to change prices
Once the booking has been confirmed, marketing organisation has the right to raise the agreed price in the event of any changes in the taxes or public charges affecting the price of the holiday service.
- Cancellations
A cancellation shall always be made in writing to Nivunki Village to e-mail: info@nivunkivillage.com.
If the Customer interrupts their booking and departs the holiday destination before the end of the lease period, no compensation will be paid for the unused time and the Customer is not entitled to a refund.
It is recommended to take a travel insurance in case of illnesses or in case of pandemia affecting travel plans. Nivunki Village does not accept cancellations without cancellation fees (if not stated differently). Reservation is not refundable even if a medical certificate or other documentary evidence is presented.
A. 21st Dec 2024 – 8th Jan 2025
Reservations made for the period mentioned are non-refundable. If the reservation is cancelled or modified, the total price of the reservation will be charged. The same applies to cases of no-shows. Nivunki Village is entitled to charge the total amount of your reservation from your credit card.
B. Other periods
If Customer has made non-refundable reservation, the reservation is non-refundable.
If Customer has made reservation with flexible rate, reservation can be cancelled or modified up to 60 days prior to arrival, no cancellation fee will be charged. When cancelling the reservation later than 60 days prior to arrival cancelation fee is 100%
A cancellation is regarded as valid the moment when Nivunki Village has been informed of it. If the Customer can show that the cancellation has been made and sent to the right address in time, the cancellation is approved even if it came late or never reached its destination.
- Check-in and check-out
CHECK-IN starts at 15.00 on the day of arrival.
CHECK-OUT is at 11.00 on the day of departure.
In case of a room change, the same times apply.
For safety reasons, only checked-in guests are allowed on private premises, and the maximum capacity per room may not be surpassed. Please let us know your estimated time of arrival at least a couple of days in advance. When staying at Nivunki Village, every guest must provide a valid ID.
5. Airport transfer and special diets
If customer has reserved airport transfers from Nivunki Village, customer needs to inform the flight details to Nivunki Village at least one week advance. Please inform the flight details to info@nivunkivillage.com.
Our guests are fully responsible for informing their special diets to the Nivunki Village latest seven days before arrival. We will not be able to arrange special meals without the information.
6. Force majeure and the applicable law
Nivunki Village will not be liable for any damage or inconvenience incurred by the Customer in the event of an unpredictable and insurmountable obstacle (force majeure) or some other comparable reason (such as a power failure) that was not caused by Nivunki Village and whose effects Nivunki Village organisation could not be reasonably expected to prevent. Neither is Nivunki Village responsible for any damage or inconvenience caused by regular natural phenomena, including orders by the authorities or special circumstances such as pandemia.
The exclusively applicable law is the Law of Finland. Any dispute arising from or relating to the services offered by Nivunki Village shall be subject to the exclusive jurisdiction of Finnish courts and handled in the District Court of Lapland.
7. Guest behaviour and guests’ responsibility for damage and own valuables
The guest is obligated to follow good manners at Nivunki Village. If the guest breaks these terms & conditions and conducts themselves appropriately, Nivunki Village reserves the right to remove the guest immediately from the resort premises without any refund.
As a guest, you are responsible for damage caused on purpose or by accident by you, or your guest, in the room or in the resort premises. This also applies to the resort furniture, other equipment, and other guests or their property. Nivunki Village has the right to charge the cost of caused damages on the spot at the resort from the customer. The resort is not responsible for damage or disappearance of valuables during your stay. Take good care of your belongings.
Smoking is strictly forbidden in all indoor facilities. For smoking inside, Nivunki Village will charge 1.000 €. No pets allowed.
8. Reclamations
Any complaints or concerns about the reservation should be expressed to the reception staff immediately after they arise to fix the issue quickly. Complaints made afterwards will not be considered by Nivunki Village. Nivunki Village reserves the right to change general terms and conditions.
9. Destination Lapland Muonio Oy terms and conditions - Excursions
Week program is valid from 29.11.2024-30.3.2025 (weather and trail conditions permitting).
Husky and snowmobile are not suitable for pregnant women or persons suffering from back, hip, leg or wrist problems.
Snowmobiling Excursions
The driver of the snowmobile must be min. 18 years old and posses a valid full driver’s license for cars. Please note that drivers need to be able to show the driving license before a snowmobile excursion, and during the tour if requested. All snowmobile excursions include the use of snowmobile, fuel, maintenance, insurance (maximum personal liability will be determined later in spring 2024) and guide service. Person participating in snowmobile excursion without a pair, cannot book shared snowmobile, they will be automatically charged single driving price.
Husky Experience
To be able to steer your own husky team the driver must be minimum 18 years old.
General
100% Refund if cancelled more than 24h before experience departure time. If the reservation is cancelled or modified less than 24h before activity start time, the total price of the reservation will be charged. The same applies to cases of no-shows. The minimum group size is 4 persons, if nothing else mentioned.
Nivunki Village reserves the right to alter any tour due to weather conditions or the safety of the customers. Once a booking has been made, Nivunki Village has the right to raise the agreed price in the event of any changes in the taxes or public charges affecting the price of the service. Prices include V.A.T.
The terms and conditions of Nivunki Village apply for all bookings. In case of disagreements, the parties shall first and foremost attempt to resolve any disputes arising from this agreement via bilateral negotiations. If no reconciliation is achieved, as a result of such negotiations, the disputes shall be settled by the district court of Nivunki Village ´s domicile.